Core Capabilities

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Call Center Operations

VECRA’s call center operations comprises all of the requisite activities and processes to ensure a call center is efficient. At VECRA, our agents are trained to treat each call as their first. Our Call Center employees are comprised of call center agents, contact center managers, outbound sales reps, and sales managers to perform a variety of call center operations. Customer satisfaction, agent performance, and measurable results are the biggest drivers in how we support your call center. Our call center operations processes and strategies strike a balance between speed (efficient support) and quality (top-notch customer service).

Let’s Talk

Our Locations

VECRA North

BECO Office Park
4640 Forbes Boulevard, Suite 120B
Lanham, MD 20706

Phone: 240-331-5301
Fax: 301-576-7976
Email: info@vecrainc.com

VECRA Central – Main Location

The Palmer Building
22 East Church Street, #25
Kilmarnock, Virginia 22482-9522

Toll free: 844-4VECRA1
Toll free: 844-483-2721
Email: info@vecrainc.com

VECRA South

Sarasota Center
1990 Main Street, Suite 750
Sarasota, Fl 34236

Phone: 941-309-5403
Email: info@vecrainc.com